Returns & refunds
Last updated 19 September 2026
Returns
Unused, sealed products can be returned within the return window shown at checkout, counted from the day of delivery. Start a return from your order page or by contacting customer care.
Damaged or leaking on arrival
Report it within 48 hours of delivery with a photograph, from your order page or by email. We send a free replacement — you do not need to send a leaking bottle back.
Refunds
Approved refunds go back to the original payment method, usually within 5–7 working days. Cash-on-delivery orders are refunded by bank transfer to an account in the buyer’s name.
What cannot be returned
Opened or part-used bottles cannot be returned for hygiene and safety reasons, unless the product is faulty.
This text is a draft for the business and its legal adviser to review before launch.