Cancellation policy

Before dispatch

You can cancel an order yourself from your order page at any time before it is packed, and the full amount is refunded to the original payment method.

After dispatch

Once an order has been handed to the courier it can no longer be cancelled directly. Request a cancellation from your order page and we will try to intercept the parcel; if it has already left, refuse delivery or start a return once it arrives.

Cancellations by us

We may cancel an order and refund it in full if the product is unavailable, the delivery address is not serviceable, or a pricing error has occurred. We will tell you why.

This text is a draft for the business and its legal adviser to review before launch.